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TEZ SAYS Newsletter Q1 2025
A Letter from Leadership
January 2025
Happy New Year to all our TEZ customers and partners! We hope you had a wonderful holiday season and that your year is off to a great start!
To bring you the latest information and exciting news from TEZ, we will begin sending a quarterly newsletter. With this inaugural edition, I also want to share that we are launching a Customer Satisfaction Survey. This survey is designed to help us understand how we are performing as a business partner—what we are doing well and where we can improve. We would greatly appreciate it if you could take a few moments to complete this short survey. As a thank you, we will enter your name into a drawing for a $100 Visa gift card. You can access the survey here.
In October, we welcomed Maggie Vercoe as our Executive Vice President of Customer Engagement. This new role was created to ensure a dedicated focus on general customer satisfaction and relationships across the company. Maggie has been in the parking industry for 30 years and brings extensive experience in managing customers of all sizes and levels of complexity. She is passionate about fostering a smooth and rewarding partnership.
Some of her initiatives already underway in Q1 include:
- Creating more structure and process around the Account Management role.
- Establishing a consistent communication process with customers.
- Providing customers with more ways to manage their business through operational reports.
- Supporting the launch of new and improved products.
Should you have any questions for Maggie, feel free to reach out to her at maggie@teztechnology.com.
- Mike Simmons
CEO, TEZ Technology
TEZ BUZZ
TEZ Talks Webinar Series
The next TEZ TALKS happens on February
13th at 4:00PM EST
Data is more than just numbers, it’s the key to smarter decisions and better outcomes for your business. In an upcoming TEZ TALKS Webinar, Katherine Beaty will explore how bus
iness intelligence (BI) can help optimize your operations, improve efficiency, and drive growth. Learn how to harness real-time insights, spot trends, and make data-driven decisions that give your business a competitive edge quickly.
Join us to see how BI can transform the way you work!
Trade Shows
Catch TEZ at Upcoming Trade Shows!
We’re hitting the road soon gearing up for a busy first quarter to showcase our latest innovations and solutions suite. Stop by our booth, connect with our team, and see how our leading-edge technology is transforming the industry.
- Propark Mobility Leadership Summit, February 11th in Hartford, CT
- LAZ Family Reunion, February 24th in Scottsdale, AZ
- Digital Transformation in Hotels & Hospitality Summit, March 11th in Orlando, FL
- The Hospitality Show, March 24th in Las Vegas, NV
- IAAPA North American Summit, March 30th in Los Angeles, CA
We look forward to seeing you there!
Customer Spotlight
Partnering for Success
We don’t just provide solutions at TEZ, we build lasting partnerships. Our customers are at the heart of everything we do, driving our commitment to innovation, efficiency, and seamless customer experiences. By understanding your unique challenges, we develop technology that enhances operations and elevates customer satisfaction.
Together we’re shaping the future of parking...one smart solution at a time.
Customer Spotlight: EZ Park LLC
Customer Contact: Cameron Terry & Dave Terry
Customer Location: St. George, Utah
What TEZ product are you using today?
TEXT2PARK and PERMIT2PARK
How did your relationship with TEZ get started?
We chose TEZ because of the customer service that was immediately offered to us, and the simplicity of the technology. I first called TEZ in July 2024 and was introduced to Derek Gassaway. Derek was in communication with us every day and helped us grow from scratch. No other company offers that type of customer care, at least that I’ve interacted with. Derek flew from Oregon to Park City to meet with me and a potential client. From that dedicated action, he secured our business along with that client.
What's been the highlight of your relationship with TEZ thus far?
Everything with installation was quick on TEZ’s part. We customized a few things, and TEZ was very helpful and patient with us as we went outside of the box a little. Because of TEZ’s adaptation, and patience with us, they have secured our business and will continue to receive our business.
How is TEZ helping you with your operation moving forward?
Our 2025 goals will stretch us a bit, but we know it’s possible with the help from TEZ and other partners. We want to acquire 50,000 stalls by the end of the year, giving us a little over 100 properties to manage. We are determined and dedicated to making this goal a reality.
Product & Technology
TEZPARK Updates
TEZ Media Resources
Explore Our Resources
Stay informed and ahead of the curve with the latest news, articles, and case studies from TEZ experts. Whether you’re looking for new perspectives, product updates, or industry best practices, the Resources section has everything you need to stay connected and informed.
Explore now and discover how TEZ innovation is shaping the future of parking!
TEZ Media Articles
The Twix Paradox: Breaking Down Silos for Better Organizational Collaboration
In the world of advertising, the “Left Twix vs. Right Twix” campaign humorously showcased the unnecessary division between two identical candy bars. While the rivalry was fictional and fun, it highlights a real and pervasive issue within many organizations: silo mentality. When departments within a company operate independently or even competitively, it can hinder collaboration,…
The Power of Partnerships in Parking Technology
Strategic partnerships are essential to innovation and success in smart parking technology, enabling parking owners and operators to deliver better solutions, improve customer service, and enhance efficiency. In today’s extensive landscape of parking management solutions, user expectations, and operational needs, no single solution-provider can address every challenge or support every…
TEZ Media Case Studies
We don’t just talk innovation, we deliver it. Our case studies highlight real-world success stories, showcasing how our technology drives efficiency, enhances guest experiences, and optimizes operations for our customers. Learn how TEZ is making an impact in the parking industry, one success story at a time.
TEZ Media Videos
TEZ LIFE
People & Culture
Our culture and values are the foundation of everything we do at TEZ. Life is about the people, values, and mindset that drive us. It's how we engage with our team, our customers, and our communities. We believe that fostering a culture of innovation, integrity, and collaboration leads to better solutions, stronger relationships, and a lasting impact.
Get a glimpse into what makes TEZ more than just a technology company.
Employee Spotlight
Our People
We love shining a light on the incredible individuals who make a difference every day. In this section, we highlight a TEZ team member, their contributions, and the unique qualities that make them an invaluable part of our success both professionally and personally.
Divisha Eppalapalli
Divisha Eppalapalli is TEZ’s Senior Business Intelligence Analyst. She lives and breathes the data that our customers manage to help highlight where we are all succeeding and where we can make improvements. She was integral in the launch of TEZLENZ which allows our customers to manage their systems through operational reports. We asked Divisha a few questions so you can get to know her a bit better.
What is your background?
It is a little bit silly, but my undergrad degree is in molecular biology. I planned to become a doctor. I realized in my third year that that wasn’t my path. However, during my schooling, I wrote a lot of labs and realized how much I liked analytics. This was a natural progression for me. I am currently doing my master’s in business analytics.
Why did you pick TEZ?
I was interviewed many times. That was a green flag for me. Every time I had an interview, it was a different person or group of people. It felt like they knew I was a fit on paper but wanted to make sure I fit with teams. They seemed to want to get to know me. I knew I wanted to start with a smaller company. And it all seemed to fit. While we aren’t a start up anymore, I can’t imagine myself not starting in the culture that TEZ had. It has enhanced my creativity. No one has done this job before. So it was an exciting opportunity.
What do you love about your job?
I have the unique pleasure of working amongst so many departments. I am learning how all of the cogs in the machine work together and what everyone does. I get a lot of interpersonal interaction. In my previous jobs, I was able to speak to only a handful of people.
What do you do for fun?
In the summer I play rec volleyball. Right now, I am busy with my master’s so there isn’t that much time for fun. I like to read. I love my cat. I like to hang out with my friends and family. My goal for 2025 is to complete a very large painting-by-numbers.
What is your Superpower?
I think I have a unique ability to provide trust to people. I make them feel comfortable and are able to talk to me. I try to do a lot to make sure it is worth it. I can tell when someone is coming out of their shell and try and meet them in the middle. I try to be very authentic and genuine so people.
Employee News
TEZ Awards
Our success is driven by the hard work and dedication of Team TEZ. At our recent awards night dinner, we were proud to recognize several outstanding employees through our internal awards program. These individuals consistently go above and beyond to innovate, collaborate, and make a lasting impact. Congratulations to our latest TEZ Award recipients!
- The G.O.A.T Award: Andrew Sherstad
- The Challenger Award: Shane Daugherty
- The Contender Award: Luis Salazar
- Largest New Sale Award: Shane Daugherty
- Largest Add-On Sale Award: Luis Salazar
- Innovate with Purpose Award: Justin Prewit, Arrin Myers, Jourdan Jourdan
- Elevate Others to Greatness Award: Divisha Eppalapalli
- Own It Award: Adam Barge
Fantasy Football
Congrats to Jared McElreath, a Senior Marketing Analyst, for taking home the TEZ Fantasy Football League title. After a season of bold moves and clutch plays, he’s officially the TEZ gridiron guru. Enjoy the bragging rights, Jared, you earned them!
TEZ CARES
Community Service
TEZ Cares is dedicated to volunteering and supporting charitable initiatives in the Dallas area. Whether it’s lending a hand to local organizations or giving back through community service, we’re committed to making a difference. We're looking forward to a big year in 2025 making real impacts.
