About The Role

The parking and mobility industry is a fast-paced, dynamic, and relationship-driven environment. TEZ is seeking an experienced, customer-focused Regional Sales Manager to join our high-performing sales team.

This is a hybrid role focused on both the proactive cultivation of new business as well as the management of and growth of existing client accounts within a defined territory, generally TEZ’s more strategic clients. You will be responsible for creating demand, building a qualified opportunity pipeline, up-selling and cross-selling, forecasting, and closing bookings within your assigned territory. You will be responsible for applying a thorough understanding of our products, sales methodology, processes, and prospecting techniques while helping our clients transform their business.

This position reports to the Chief Revenue Officer.

Your daily and monthly responsibilities would include:

• Target and establish new relationships to develop a qualified pipeline for TEZ through outbound efforts, including working with TEZ’s strategy, partnership, and marketing teams.
• Maintain regular contact with assigned accounts and fulfill a regularly scheduled checklist of items to be covered with clients such as current company initiatives.  Promote and sell the TEZ suite of products and become a trusted advisor to assigned accounts.  Ascertain whether clients are successfully adopting TEZ products and services.
• Create and maintain a qualified sales funnel to ensure over-achievement within assigned territory.
• Manage the entire sales process to ensure delivery against key performance metrics with a strong emphasis on new business sales (solution positioning, product demonstrations, proposals, contracts, negotiations, etc.).
• Build and maintain a territory plan to develop and grow your territory.
• Identify client issues, create a plan for follow-up and stay on top of these issues. Accept personal responsibility for following up on deliverables owed to the client.
• Develop and retain deep domain expertise in the parking industry and the ability to communicate market intelligence.
• Industry Engagement – includes but is not limited to attending periodic national and regional trades shows, attending webinars pertaining to the industries serviced by TEZ, etc.
• Provide input to the Product and Marketing teams based on knowledge of the marketplace gained from interaction with prospective and current clients.  Keeps abreast of industry trends/issues that may impact TEZ’s clients’ operations.
• Provide comprehensive documentation to support closed sales and fully document customer contacts in TEZ’s CRM program (SalesForce.com).  Maintain the highest levels of data integrity in Salesforce.
• Maintain knowledge of and adheres to company organizational procedures and policies regarding pricing, sales terms, forecasts, records, reports, vacation scheduling, and so on.
• Proactively obtain training on TEZ’s products, services, pricing models, contracts.
• Ability to travel throughout sales territory as needed.

Preferred Education and Experience –

• Bachelor’s degree or equivalent. Exceptions may be made for the right candidate.
• 7+ years of relevant sales experience with a history of strong performance (Account Management, Customer Success, Direct Sales) and quota achievement.
• Proven track record of meeting and exceeding quota on a consistent basis along with proven success in closing complex SaaS opportunities with multiple stakeholders.
• Parking and mobility industry experience is preferred but not mandatory.
• Proficient with Salesforce, PowerPoint, Excel, Word, Microsoft Teams, Zoom, and other sales technologies.
• Experience with both in-person and remote solution/demonstration presentations.

About You

• Customer-focused and solution-oriented sales professional with a strong aptitude towards helping to uncover customer needs and the development of solutions to meet those needs.
• Experience selling in highly competitive markets where value-based selling and storytelling are critical to building relationships and winning deals.
• Strong interpersonal and rapport-building skills, glass half-full mentality, natural leader.
• Excellent verbal, written, and interpersonal communication skills with the ability to effectively lead client meetings, deliver product demonstrations and effectively present information.
• Highly organized with the ability to handle multiple clients and projects simultaneously.
• Able to self-motivate and work independently; strong sense of initiative and desire to achieve.
• Ability to effectively manage time, prioritize tasks and work within deadlines.

About The Role

The parking and mobility industry is a fast-paced, dynamic, and relationship-driven environment.  We are seeking an authentic, empathetic, collaborative Account Manager to join our high-performing sales team.

The Account Manager is responsible for managing the relationship of assigned TEZ accounts.  In this role, you will serve as the advocate for your assigned clients within TEZ and be responsible for providing them with the highest level of customer service while helping to ensure their success with TEZ’s solutions.

This position reports to the Chief Revenue Officer.

Your daily and monthly responsibilities would include:

• Maintains regular contact according to targeted frequency with assigned accounts and fulfills a regularly scheduled checklist of items to be covered with clients such as current company initiatives.
• Ascertains whether clients are successfully adopting TEZ products and services.
• Identifies client issues, creates plan for follow-up and stays on top of these issues. Accepts personal responsibility for following up on deliverables owed to client.
• Works with business development, product, strategy, marketing, operations/support, and other internal departments to ensure accounts are well-served.
• Introduces client to new company offerings and pricing changes. In addition, creates quotations and contractual documents to existing customers for additional TEZ products and services.
• Provides comprehensive documentation to support closed sales and fully documents customer contacts in TEZ’s CRM program (SalesForce.com).
• Provides input to the Product and Marketing teams based on knowledge of the marketplace gained from interaction with customers.  Keeps abreast of industry trends / issues that may impact TEZ’s clients’ operations.
• Actively engages with TEZ team members for knowledge transfer for continued growth in the Account Management role.

Preferred Education and Experience –

• Bachelor’s degree or equivalent. Exceptions may be made for the right candidate.
• 3+ years of relevant experience with a history of strong performance (Account Management, Customer Success/Service, Direct Sales, SDR/BDR).
• Parking and mobility industry experience preferred.
• Proficient with Salesforce, PowerPoint, Excel, Word (Microsoft Teams).
• Bilingual skills are a plus, specifically in Spanish.

About You

• Self-starter attitude with the ability to define problems, collect data and exercise judgment to solve difficult problems without direct supervision, comfortable with ambiguity.
• Strong interpersonal and rapport-building skills, glass half-full mentality, natural leader.
• Excellent communication skills with the ability to effectively lead client meetings.
• Strong written communication skills to effectively present information and respond to questions from clients, management, and staff.
• Highly organized with the ability to handle multiple clients and projects simultaneously.
• Able to self-motivate and work independently; strong sense of initiative and desire to achieve.
• Ability to effectively manage time, prioritize tasks and work within deadlines.  Detail-oriented.
• Extensive knowledge of TEZ’s solutions, services, and processes is required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge.
• Ability to calculate figures and amounts such as discounts and percentages.

Job Summary

Provide friendly and knowledgeable remote support to ensure client success over a range of products, and environments using a variety of tools, software, and critical thinking skills. This position requires individuals to be extremely self-motivated and possess the ability to take ownership in a non-scripted remote support environment.

Job Duties And Responsibilities

Operations Support

• Field support requests from clients via phone/email and track via ticketing system
• Remotely troubleshoot software and hardware challenges via support channels and administrator tools such as TeamViewer and MDM software
• Resolve client challenges involving TEZ software such as functionality and configuration
• Test, clearly communicate, and track escalated challenges
• Learn, train, and support TEZ reporting functionalities
• Manage ad hoc projects involving operational needs, both independently and in a group setting
• Collaborating with clients and interdepartmentally to apply best practices for accounts
• Provide support during scheduled after hours and weekend rotation
• Cross-train with internal departments to advance operational knowledge

Hardware Support

• Build out devices to settings specifications (mobile phones and tablets)
• Handle inbound and outbound hardware shipping needs
• Perform basic hardware repair and parts replacement

Mobile Device Management (MDM)

• Managing devices via MDM
• Install and uninstall MDM from hardware
• Help customers track lost devices within MDM
• Test and set up new devices to be deployed to the field
• Perform monthly and quarterly audits on device and supply inventory

Education/Experience

Fluent English and Spanish (Strongly Preferred)

High School Education or Equivalent (Required)

Experience In Hospitality Operations (Preferred)

Three (3) Years of Customer Support experience (Required)

Skills And Experience

• Computer proficiency and technical aptitude with the ability to utilize MS Office (Word, Excel, & PowerPoint) and other various Business Applications
• Intermediate to advanced experience with G Suites (Google Apps for Work)
• Possess in-depth knowledge of Android OS
• Previous experience with logging and tracking electronic assets
• Previous experience in shipping and/or logistics
• Eagerness to resolve challenging problems
• Team player
• Exceptional analytical and organizational skills
• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.
• Exercise good judgment and use discretion
• Must be reliable, dependable with excellent attendance, flexible and versatile
• Must be confident and capable when communicating inside and outside the company
• Strong attention to detail
• Excellent written and verbal communication skills
• Ability to prioritize and multitask
• Ability to thrive in a fast-paced environment
• If you describe yourself as an enthusiastic team player who is willing to make a significant contribution to our organization, we invite you to apply for this exciting career opportunity.