Skip to content
TEZ SAYS Newsletter Q3 2025 Edition
A Letter from Leadership
September 2025
Hello from TEZ!
We hope you have all found some time with friends and family to enjoy the summer. The TEZ family recently had a marriage, a grandchild, and some exciting vacations. In the next quarter, we will be highly focused on the investment to our SMS Valet product. TEZPARK has launched and has been successfully installed for many customers, and we are working on our migration path for existing TEXT2PARK customers. Please contact your account manager with questions.
We are once again asking for your feedback. It is our goal to continually evaluate our solutions and identify opportunities to enhance them to support our customers. The only way to improve and to ensure we’re effectively meeting your needs is to hear from you! Please take five minutes to complete this survey. All those who complete the survey will be entered into a drawing for a $250 gift card! Thank you for your time and feedback!
- Maggie Vercoe
Chief Operations Officer, TEZ Technology
TEZ Buzz
Trade Shows
Catch TEZ at Upcoming Trade Shows
Fall is right around the corner and so are some incredible shows! We look forward to showcasing our latest in innovation and parking solutions.
Connect with our team and see how our leading-edge technology is transforming the parking industry. Here's the upcoming fall schedule:
- AGTA – September 14 in San Antonio
- CPMA – September 24 in Asheville
- SWPTA – October 27 in Las Vegas
- CMPA – November 3 in San Jose
- T2 Connect – November 17 in Indianapolis
We look forward to catching up with you!
To pre-book time with us at an upcoming show, click below!
Case Study
TEZ Elevates the VIP Experience at Phoenix’s Premier Sports and Entertainment Destination
Client: Player 15 Group / Ra Ra Room at PHX Arena
Location: Phoenix, Arizona
Venues: PHX Arena (home of the Suns and Mercury), Chase Field (home of the Diamondbacks)
Parking Facilities: 3 garages, 11 surface lots
Event Types: NBA/WNBA games, MLB games, concerts, large-scale private events
Contact: Tyler Posey, Director of Traffic Support Services
The Challenge: Customer Service Excellence from Arrival to Departure
Phoenix’s busy downtown entertainment district presents unique challenges for traffic and parking operations. Player 15 Group, owner of the NBA’s Phoenix Suns and WNBA’s Phoenix Mercury, oversees parking and mobility across PHX Arena, Chase Field, and surrounding properties. With thousands of fans arriving for games, concerts, and private functions, often on “double-event days”, the organization is committed to not just moving vehicles efficiently, but creating seamless, personalized experiences.
One of Player 15’s most complex and visible parking operations is for The Ra Ra Room - a VIP, members-only dining club located on the event level of the PHX Arena. Open during games, concerts, and weekend evenings, it is the country’s first members-only restaurant inside a sports venue.
To match the elevated hospitality of this exclusive space, every touchpoint, including valet service, must deliver a premium experience. That’s where TEZ comes in, bringing seamless, app-free parking solutions to one of the most high-profile operations in the district.
The Solution: Ticketless Valet Powered by TEZ
Player 15 selected TEZ to manage valet operations for the Ra Ra Room, recognizing TEZ’s reputation for reliable, app-free, touchless solutions and premium guest experiences. TEZ’s ticketless SMS Valet solution offers seamless guest arrivals and departures for members and their guests.
Having had previous experience with SMS Valet in another region, Player 15's Director of Traffic Support Services, Tyler Posey, knew TEZ could meet the unique needs of this hands-on environment: “I had used SMS Valet before and loved the experience. The TEZ team brought a high level of integrity to the table. We knew we weren’t just buying a solution - we were investing in a long-term partnership.”
Results: Enhanced VIP Guest Experience
Player 15 cited TEZ’s “Request Function” as critical in the busy entertainment setting where guests often need to leave unexpectedly, or before the event has concluded. No matter when a guest chooses to depart, TEZ ensures their vehicle is ready when needed.
Further, by eliminating paper tickets and reducing friction at arrival and departure, staff can focus more on service than logistics. “Everything works perfectly,” Posey shared. “We get great feedback from the team and Ra Ra Room members.”
TEZ isn’t just a vendor, but a strategic innovation partner. Player 15 is also eager to expand its use of TEZ LENZ, an AI-powered analytics platform, across future valet stands and surface lots. The long-term vision includes the integration of smart valet analytics, dynamic pricing, and AI-integrated decision-making.
“Y'all can’t get rid of me." Posey said with a laugh. “Everything is going great. Thank you all for being a great partner.”
Interested in your operation being featured in the TEZ Spotlight Series? Let's talk.
Product & Technology
TEZPARK Updates
Time to Make the Switch
By now, you’ve probably heard: TEZPARK is here and it’s already making waves.
As we look ahead to 2026, we’ll officially sunset TEXT2PARK and complete the move to TEZPARK. This next-gen platform brings faster checkouts, smarter pricing (hello, AI-powered rate engine), and a smoother experience for everyone involved,
- No apps
- No equipment
- Just clean innovation
Not sure where your operation stands in the transition? contact your Account Manager or Sales Representative to walk through what’s next.
We’ll make sure you're ready, every step of the way.
Latest Features & Updates
Below are the latest enhancements now available in the platform designed to help you tailor the parking experience to each unique location.
- Support the ability for a customized parking duration configuration (was restricted to increments of an hour, see screenshots below).
- Parkers can pre-set parking times.
- Includes a custom time picker with customizable intervals.
- Now includes the option to display an image to parkers in the ParkerLink.
- A landing page can be customized to show an image of the parking lot or an image of the operator’s choosing.
- Configure grace period restrictions based on license plate for special circumstances.
- Grace period usage can be set to once per ‘X’ hours, once per day, or no restriction at all.
- Now integrated with AIMS by EDCG Corporation for parking enforcement.
- Includes search and sort function on all TEZPARK admin pages. This is a small change but a big win from a usability perspective!
- Now offers Pay-by-Space support which is configurable at the location level.
- Now offer BYOMA Reporting.
- Includes fee naming.
- The default of “convenience fee” can be changed to display a different fee, such as “technology fee” and is configurable at the location level.
Default Landing Page (With Image)
Custom Landing Page (With Image)
TEZLENZ Updates
TEZLENZ continues to expand on the reporting capability of your parking operation! With footnotes in TEZLENZ, reports can be used as a quick-reference guide that explain calculations, terminology, and conditions behind the data. Taking a moment to read them ensures you have the context to interpret trends accurately and act on insights with confidence.
How to Use LENZ Dashboard Footnotes to Understand Your Data
Don’t overlook the valuable footnotes at the bottom of each TEZLENZ report because they’re a fabulous quick-reference guide to understanding exactly what the data means. These footnotes break down the terminology, explain how figures are calculated, and highlight any important conditions or filters applied to the graphs.
For example, in the TEZPARK Location-Level Payout Report, the footer clarifies how payout amounts are calculated, what adjustments are included, and how operator revenue is determined. Similarly, in the SMS Valet Delivery Time Analysis Report, you’ll find an explanation of how “Delivery Time” and “Average Delivery Time” are measured and calculated. Another example is the Survey Results Report, which features detailed definitions about the different survey metrics, like “% 5 Star Ratings”, “Average Rating”, and “Survey %”.
By taking a moment to read these footnotes before diving into the numbers, you’ll have the context needed to interpret trends, identify opportunities, and act on insights with confidence. Think of the footnotes as a guide that makes sure everyone reading the report is on the same page – literally and figuratively!
TEZ Media Resources
Explore Our Resources
Stay informed and ahead of the curve with the latest news, articles, and case studies from TEZ experts. Whether you’re looking for new perspectives, product updates, or industry best practices, the Resources section has everything you need to stay connected and informed.
Explore now and discover how TEZ innovation is shaping the future of parking!
TEZ Media Articles
Be sure to explore our full content library to help you stay ahead in the parking industry.
Click here to request our latest case study!
From Curb Chaos to Safer Streets: How Smarter Parking Supports Vision Zero
Vision Zero is a bold, nationwide commitment to eliminate traffic deaths and serious injuries. Cities embracing this initiative are rethinking not just how people move, but where they stop. And that’s where parking plays a critical role. Parking has emerged as a powerful partner in this effort. From curbside design to digital enforcement, smarter parking…
App Fatigue: The Case for App-Free Solutions
How many apps do you actually use every day? Probably just a handful-while the rest sit unused, taking up space. Now imagine being asked to download another app just to park your car, maybe for a one-time visit. That’s the core of app fatigue-a growing frustration with the constant demand to download apps for simple, single-use tasks. In the parking world, app fatigue can create real barriers. It adds friction to the customer experience, slows down adoption, and can even lead to lost revenue when users abandon the process out…
TEZ Media Case Studies
TEZ in Action
We don’t just talk innovation, we deliver it. Our case studies highlight real-world success stories, showcasing how our technology drives efficiency, enhances guest experiences, and optimizes operations for our customers. Learn how TEZ is making an impact in the parking industry, one success story at a time.
Click here to view our latest case study!
Interested in promoting your operation by being featured in the TEZ Spotlight Series as a case study? Let's talk.
TEZ Media Videos
Introducing TEZVALET! The latest innovation in app-free, digital valet parking from TEZ Technology!
Be sure to visit the Resources page for additional TEZ Media content. You can also visit our Youtube channel for more videos.
TEZ Life
People & Culture
Our culture and values are the foundation of everything we do at TEZ. Life is about the people, values, and mindset that drive us. It's how we engage with our team, our customers, and our communities. We believe that fostering a culture of innovation, integrity, and collaboration leads to better solutions, stronger relationships, and a lasting impact.
Get a glimpse into what makes TEZ more than just a technology company.
TEZ Spotlight
We love shining a light on the incredible individuals who make a difference every day. In this section, we highlight a TEZ team or member, their contributions, and the unique qualities that make them an invaluable part of our success both professionally and personally.
Support That Shows Up
At TEZ, we don’t just offer tech, we offer real people behind it. Our Support Team is the engine behind your success, and we’re proud of the speed, service, and heart they bring to every interaction.
Whether it’s a payment issue, a device hiccup, or an urgent configuration change, we’ve got your back, day or night.
Here’s how we do support:
- Call us at (469) 453-2001 — urgent after-hours calls are returned in 20 minutes or less
- Email us at support@teztechnology.com — you’ll get a case number and a clear response timeline
- Standard Support: Mon–Fri, 7am–6pm CT
- After-Hours Support: Urgent needs handled until 11pm daily, even weekends & holidays
We prioritize you, our clients, always. If it’s urgent, we jump. If it’s not, we still respond fast and follow through every time.
Need help? Have a question? Just want to talk to a human who knows their stuff? If we do not answer, then leave a message and we will call you back in 20-minutes or less.
Give us a ring we’re here:
Office: 469-453-2001
Support@teztechnology.com
Professional Services
After each closed support case or implementation project, you will be sent an opportunity to complete a short survey to tell us how we did. If you respond to the survey, your name will be entered for a monthly drawing for a $25 gift card! Thank you for helping us improve our services.