A Day at the Spa: How Valet Spa Uses SMS Valet to Enhance the Customer Experience

TEZ’s SMS Valet solution is used in thousands of parking operations across the country. It is an essential mobile-enabled asset implemented at shopping centers, hotels and resorts, airports, entertainment destinations, downtown parking facilities, and more. Parking owners and operators depend on SMS Valet to create a seamless and convenient parking experience for their customers while providing valet staff with an essential tool to automate and streamline their tasks.

While SMS Valet is typically utilized in traditional valet parking operations, has taken this concept a step further at many of their locations across the country. Valet Spa is a high-end vehicle cleaning and detailing service with locations at premium malls and shopping districts throughout the United States. The service provides an extensive range of custom services for patrons’ vehicles while they spend time shopping or dining. Customers can choose from a wide range of services from the inside out including leather care, shampooing, mat cleaning, vacuuming, waxing, and much more. The goal is to return each vehicle to its owner looking and smelling like new. Valet Spa has incorporated TEZ’s SMS Valet solution at numerous locations including:

• Westfield Montgomery Mall, Bethesda, MD
• Tysons Corner, Mclean, VA
• Scottsdale Fashion Square, Scottsdale, AZ
• Westfield Century City, Los Angeles, CA

To complement the high-end service provided at these destinations, the company has integrated SMS Valet to ensure an amazing guest experience from arrival to departure, much like a traditional valet operation, but digitized and optimized. Upon arrival, customers check in with their vehicle and receive a welcome text on their phones. After selecting their Valet Spa package, they can be on their way to spend their day shopping and dining. When they are ready to leave, customers notify the Valet Spa through the link received in their welcome text upon arrival. Their vehicle is ready for them when they arrive back at the parking area. Users can also pay (and tip) through the digital platform on their phones.

The use of SMS Valet at the Valet Spa enhances the already high-quality experience customers expect. It also significantly improves the operation for staff by eliminating paper tickets, streamlining the operation, and allowing them to prepare ahead of time for the customer’s return.

At TEZ Technology, developers of SMS Valet and other app-free platforms including TEXT2PARK and PERMIT2PARK, we know first-hand the ways SMS Valet has transformed valet parking operations for many. We also love to see such creative use of this amazing solution by the Valet Spa! Kudos to such a great company for thinking outside the box and creating an even more amazing experience for their customers!