Partnering for Success

We don’t just provide solutions at TEZ, we build lasting partnerships. Our customers are at the heart of everything we do, driving our commitment to innovation, efficiency, and seamless customer experiences. By understanding your unique challenges, we develop products that enhance operations and elevate customer satisfaction.

Together we’re shaping the future of parking one smart solution at a time.

Customer Spotlight: Miami Parking

Customer Contact: Nat Garcia, Chief Marketing and Communications Officer and the Head of Business Development

Customer Location: Miami, Florida

How did you get into parking?

It’s actually kind of strange! I was a professor before. My specialty was communications. I was doing private consulting for the last decade. I happen to know the CCO of Miami Parking who had to write a letter for the CEO and she asked if I could help her. The CEO asked who wrote it and wanted to meet me. I went in and met everyone, helped rebrand, and then started full time, leaving teaching behind. There is some fulfillment in teaching others how to use your skill. It is a different kind of fulfillment to use all of your skills.   

What is the most rewarding part of your job?

Being the solution to what a lot of properties view as a problem. We aren’t just parking. We offer other hospitality items. Building the trust and relationship with a client turns in to lifelong partnerships. They don’t have to worry about being taken care of because we take care of them. We also help them with their data. They don’t need to worry about that. And it allows us to hire and grow. 

How do TEZ products make your job easier?

A lot of our prospective clients in an initial one on one share a concern – how do I know this is worthwhile, how do I know how much revenue I am getting, how do I know how long someone worked. Knowledge is power. And TEZ allows us that power to allow us to make decisions in terms of how we can help customers make adjustments to costs and efficiencies. We aren’t flying blind because we have data. We don’t have to guess which can cause a client spending more than they need. I really like TEZLENZ. There are a lot of benefits to it. I can really look at our overall operation to see how many cars, how much revenue, etc. TEZLENZ is really helpful for hotels so that you can see where customers are coming from so you know what the culture and expectations of the customers may be.   

Can you point to a business improvement you have made because you are using data to drive your decisions?

We have worked with clients to add shifts based on traffic as an example. With new clients, they come to me and say they don’t know what their revenue is. I just know what my bill is. After 30-60 days I can map it out for them, show them trends.   

What is the future product you want to see?

I want to use AI to extract data. I want to ask it to tell me to run trends for a period of time. I know this is a massive undertaking.   

Lightning Round:  

What is your favorite animal? Sharks. I love penguins too. They are adorable. 

Who is your favorite band/singer? Frank Sinatra.

If you had to eat the same food, what would you have? Sushi.

What is your ideal day off?

Go to the Keys. It is my happy place. We have always gone growing up and my family has a house there. It is doing nothing, but doing nothing in a significantly beautiful place.   

As a kid, what were your job aspirations? 

Being a lawyer. Even went to law school. I did two years. I had been teaching throughout and in my last year realized it wouldn’t make me happy.   

Interested in your operation being featured in the TEZ Spotlight Series? Let's talk.